return and Refund Policy
Transparent and Hassle-Free Returns and Refunds
We offer hassle-free returns for unused items in original packaging within 15 days of delivery. Refunds are processed after inspection. Custom services and digital solutions are non-refundable. For queries, contact us to ensure a smooth experience.
Refund And Return Policy
At Shreetej Infotech, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we’re here to make the process as seamless as possible.
Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be in their original condition, with all packaging, accessories, and documentation intact.
- Proof of purchase (invoice/receipt) must be provided.
Non-Returnable Items
Certain products are non-returnable, including:
- Customized or special-order items.
- Products damaged due to misuse or mishandling.
How to Initiate a Return
- Contact us at [insert support email or phone number] to initiate the return process.
- Our team will provide you with a Return Authorization Number (RAN) and shipping instructions.
- Pack the product securely and send it to the address provided.
Refund Policy
- Refunds will be processed once the returned product has been received and inspected.
- Refunds are issued to the original payment method within 5-7 business days of return approval.
- If the original payment method is unavailable, alternative arrangements will be discussed.
Exchange Policy
If you wish to exchange your product for another, please specify this during the return initiation process. Exchanges are subject to product availability.
Damaged or Defective Items
If your product is damaged or defective upon delivery, please notify us within 48 hours. We will arrange for a replacement or refund at no additional cost.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
- Shipping fees are non-refundable.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, feel free to contact us:
Email : sham@shreetejinfotech.com
Phone : +91 98860 51146